Terms of service

https://retur.pakkelabels.dk/THEDALSET

Company Details

Full name of the business: The Dalset ApS
Form of business entity: Anpartsselskab
VAT-number: DK38172190
Full address (as stated registered with the Companies House): Gøngehusvej 77, 2950 Vedbæk – Denmark
E-mailaddress: dalset@thedalset.com
Phone number: +45 53 52 71 27
Year of company formation: 2016

Prices

At The Dalset we reserve the right to refuse your order in the event of mis-pricing on the web site, or if an ordered item has been sold out or taken off the shelves.

We reserve the right to change prices without prior consent.

Payment          

The Dalset accepts payment with VISA, VISA Electron and Mastercard.

The payment will not be deducted from your card until the ordered items have been shipped.

All prices are in dkr and including VAT.

Delivery           

At The Dalset we will do what we can to send orders received the same day. Orders received later in the day will be sent next business day.

You have various choices concerning delivery in our webshop. Choose your preference during check-out and you will be guided and informed by thedalset.com or directly by the company you have chosen to handle your delivery (GLS or Post Nord/Post Danmark).           

Return policy 

We have a 14-day return policy for items purchased in our web shop.

The 14-day period starts:

  • When you receive the item
  • Receive the last item of an order where some items have been shipped separately

We only want happy costumers.

So if you are not quite content with your purchase at thedalset.com, the shipping costs in case of returns are payed by us.

Please use this link:  https://retur.pakkelabels.dk/thedalset and follow the instructions.

In order to return an item, you need to contact us within 14 days of receiving the item, and notify us. The notification should be sent in an email to dalset@thedalset.com. In the message you need to state your intent to return the item.

But please note, that you cannot return an item by simply refusing to accept the parcel, without notifying us about it.

 

State of returned goods

You will only be responsible for any decrease in the value of an item, if you have used it more than required in order to determine the item’s properties and how it’s used. In other words, you can try it the way you could in a physical store.

If the item has been used more or in other ways than described above, it will be considered to be used. This means that you may only receive a partial refund, or no refund at all, when returning the item, depending on the state of the item at the time of the return.

In other words: In order to be eligible for a full refund, you need to try the item without actually starting to use it.

Refunds for returned goods If you return an item, we will refund the money you paid for it. In case the value of the item has decreased and you are responsible for it, then the decrease in value will be deducted from the refund.

When returning an item, all costs will be refunded, including delivery costs (excluding extra costs, incurred as a consequence of you not using our return service ), without unnecessary delay, and no more than 14 days after the day when we received your notification about returning the item.

The refund will be done using the same payment method you used when paying for the item, unless you have specifically requested another method.

We reserve the right to delay a refund until we have received the returned item, unless you have provided documentation for shipping it.